Patelco Credit Union
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Patelco Credit Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Patelco Credit Union has 1.8 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Patelco Credit Union to a friend or colleague.
- Rating Distribution
Pros: I liked.
Cons: Not committed to customer, See my complaint, Unacceptable time frame for phone service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Patelco Credit Union has 1.8 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Patelco Credit Union to a friend or colleague.
- Rating Distribution
Pros: I liked.
Cons: Not committed to customer, See my complaint, Unacceptable time frame for phone service.Recent recommendations regarding this business are as follows: "Better service", "put in the live person customer service in bold lettering near the top of the website so the viewer can see it.", "Beware! Incompetent bank!", "Do not do business with this company", "I'm not recommendations is don't go there nobody is not recommended for anybody terrible customer service and the employees want to be in your personal business they ask too many personal questions about your business and they have your social security number they have everything about you and so there are the ones who did the inside job and it's more than one person it's the whole 367 companies I say".
Most users want Patelco Credit Union to offer a solution to their issues.
Consumers are not pleased with Website and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Patelco Credit Union Reviews
"Balance in checking and savings"
I'm happy to say I have the right customer today to help me with my account. She's very patient. She listens and proceed.. I must say, we need more workers...
"I CANNOT OPEN MY CHECKING ACCOUNT"
I'm very disappointed in you guys service I've been holding on for 25 minutes still have not talked to no one you customer service need a whole upgrade User's...
Oakland, California
Can't keep up
Bellevue, Washington
I CANNOT OPEN MY CHECKING ACCOUNT
User's recommendation: Better service
San Ramon, California
Login attempts
User's recommendation: put in the live person customer service in bold lettering near the top of the website so the viewer can see it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Campbell, California
They stole my money they gave me three different bank statements they told me that it was all my fault when my bank statements don't make no sense at all can't have more money in the bank than what yo
Preferred solution: Full refund
User's recommendation: I'm not recommendations is don't go there nobody is not recommended for anybody terrible customer service and the employees want to be in your personal business they ask too many personal questions about your business and they have your social security number they have everything about you and so there are the ones who did the inside job and it's more than one person it's the whole 367 companies I say
Vallejo, California
They will not allow me access to my online ay
User's recommendation: Beware! Incompetent bank!
San Jose, California
Randy Datcher Recipient's Share account number Patelco Credit Union
User's recommendation: Do not do business with this company
San Jose, California
Balance in checking and savings
San Francisco, California
I want to talk to a person flmby
Chesterfield, Missouri
Feedback on Maria (one of your agents)
The Agent that answered my call did not help me at all. Her name is MARIA.
When she answered the call, I gave her my account number, but she immediately asked what was my call about. She did not ask for my passcode. I had to remind her about it, but she replied that I have to tell her first why I was calling. Her process is not consistent with the response or greeting from your other agents.
Further into the call, I gave her a list of my issues, one of them is regarding a returned check to me that was generated via Bill Pay but she still won't ask for my passcode. I explained the situation of the returned check but she still does not understand the issue. I had to repeat myself many times, and she was still clueless and unapologetic. Finally, out of frustration, I had to yell at her, but she remained unhelpful.
I asked for her manager, but she won't forward the call to her manager. I was so pissed and hang up on her. I called again and got another agent, Ana Garcia, who was awesome, knew what she was doing, and was able to help me effectively in 5 minutes. It was a night and day experience between the 2 agents.
I think Maria should not have a customer-facing responsibility. She does not deserve to be in that position. I would appreciate your feedback on how you handled Maria and her poor performance.
Premiere members like me should not be treated the way Maria treated me. Thank you in advance for your action on this matter.
User's recommendation: Maria should not have a customer-facing responsibility and should be transferred out. The rating below is associated with Maria's performance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Incompetence at its best
Three unsuccessful attempts to do a wire transfer since 26 July - cannot talk to anyone in wire transfer which is buried within some department. A supervisor was told there was no record of wire transfers even though I have all their acknowledgement emails.
Incompetence.
Closed my account this past Monday and was promised the check would arrive today 5 August (three days later) via FedEx. Well, big surprise. Someone else dropped the ball. So I call and am told they don't use FedEx and, yeah, no one processed the check.
Oh and was also told that they don't use FedEx.
Oh and the check will not arrive in time for a closing tomorrow. Oh and no one gives a flip at Patelco.
There is no excuse for such incompetence.
Banking institutions should be fined for holding people's money hostage.
DO NOT DO BUSINESS AT PATELCO.
Preferred solution: Apology
Customer service on mortg
Preferred solution: remove the lates on my account as cannot get refi and being over charged at least $1000 per month for small loan of $190K 1st mortg and $70K on 2nd on a home valued confirmed $1.5M!!!
User's recommendation: do not bank here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dont try to use there morgage process
Preferred solution: Apology
Questionable loan practices
Preferred solution: Evaluate and update lending practices regarding race and ethnicity.
User's recommendation: Find a lender without questionable bias regarding race and ethnicity.
Oakland, California
Fraudulent activity
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Bernardino, California
Loss atm card
Don’t ever trust this credit as financial endeavor. They are scammers
- Not committed to customer
- See my complaint
- Cant deposit cks by cell phone for 90 days useless account
About
Patelco Credit Union is a financial services company. The company focuses on different credit related services of financial nature. Patelco Credit Union offers a huge number of services with the help of which people can save money. At the present time Patelco Credit Union is one of the most rapidly growing credit services companies in the United States. It provides a complete range of banking products and services, debt relief solutions and alternatives. And what is the most interesting thing, is that Patelco Credit Union claims to be recognized for great customer service and it has a good rating of Better Business Bureau.
Patelco Credit Union is ranked 446 out of 3936 in Financial Services category
USA
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